This includes ongoing coaching commitment to follow up and execute planned development activitiesīuild capability of each team member supporting their development through Sales Management Practices including regular observational coaching sessions detailing all coaching discussions and action items Set and reinforce standards around client communication which include e-mail, phone or in person interaction with clientsįollows Black Card Service Standards (posted to website)Įnsure skills/knowledge/accreditations of themselves and their team members are up-to-date and meet position requirements and local market needs. Keeps informed of current events, market news and internal information on RBCnet, for communication with the larger Private Banking teamĬoach team and take ownership and accountability of client problems at first point of contact applying the “Make it Right” principles Monitors Branch dependencies and fulfills obligations related to Service Partner Agreements by ensuring accuracy / completeness of applications / documentation, acting as a champion to employees Understanding of corporate real estate and facilities management environmentsĪpplies a continuous-improvement approach to achieving superior client experience aligning with our best practices Strong writing skills and ability to assimilate data into concise and erudite reports (mastery of PowerPoint and Excel a must)Ībility to analyze complex issues using critical thinking, problem solving, sound judgment skillsĪbility to effectively partner and deliver results in a matrixed environment, including external service providersĪbility to view situations from multiple perspectives brainstorm multiple approaches and evaluate numerous potential solutionsĪbility to draw upon multiple and diverse sources (individuals, disciplines, bodies of knowledge) for ideas and inspirationĪbility to combine complex ideas and make connections between disparate ideas Maintain document library for service delivery standards and ensure access by appropriate stakeholdersĭevelop and deploy standard tools, templates and processes for consistent use by Time Warner Divisionsīachelor Degree required (Business, Engineering or Supply Chain Management)Īt least 5 years’ experience in analytics, data interpretation and presentation development (prior experience in Consulting a plus) Maintain knowledge of the current procedures, systems and tools of Time Warner procurement and participate in RFI/RFP efforts as needed Lead data collection from Divisions and enterprise systems to support targeted strategies, best practices, savings forecasts, and metrics/KPIs/ReportingĪnalyze and integrate spend data, market & business intelligence and existing contracts to identify and prioritize potential opportunities for increasing valueĬollaborate with TW Corporate and Divisional SMEs, Legal, Security, Information Technology and other internal functions as well as suppliers to support the definition of requirements, statements of work, service levels and contract strategy Perform analysis, studies and research efforts using a variety of media (financial data, internet, reports, benchmarking studies, new technology, etc.) to assess feasibility, viability, or capability for meeting enterprise and/or Divisional objectives
Support the development and implementation of re-engineering methods to improve processes, reduce risks, reduce costs and/or increase customer satisfaction Assist leadership in developing detailed business plans and business cases involving strategies, processes and organization structures to increase the efficiency and effectiveness of Time Warner’s global facilities